We invite researchers, industry practitioners and policy makers to submit proposals for papers, panel discussions and workshops related to global outsourcing of IT and ITES for the Ninth Annual International Smart sourcing Conference, (ISSC’09) to be held at the picturesque 320 acres campus of IIT Delhi, India on January 5-6, 2011. Previous eight conferences have been held in different cities of USA, except the 2008 conference, that was held in India in the 2200 acres campus of the University of Hyderabad on August 9-10, 2008.

The focus of the 9th conference will be: SOURCING OF SERVICES WORLDWIDE: IMPACT ON GLOBAL ECONOMIC DIVIDE

Among some top notch keynote speakers are Dr. Jagdish Sheth and Mr. Steven J. Bandrowczak.

Dr. Jagdish Sheth is a renowned scholar and world authority in the field of marketing. His insights on global competition, strategic thinking and customer relationship management are considered revolutionary. Dr. Sheth is the Charles H. Kellstadt Chair of Marketing in the Goizueta Business School at Emory University. Prior to this, he was a distinguished faculty member at the University of Southern California, the University of Illinois, Columbia University and the Massachussetts Institute of Technology.

Professor Sheth has published more than 200 books and research papers in different areas of marketing and business strategy. Many of these are considered classic references. His timely advice promises to aid business leaders looking to develop immediate and long-term strategies for improving their competitive position.

Mr. Steven J. Bandrowczak is chief information officer (CIO) for Nortel. Mr. Bandrowczak is responsible for Nortel′s information technology strategy and operations, leading the Information Services group, and overseeing Nortel′s internal network infrastructure, business applications and data security. Mr. Bandrowczak leads Nortel′s IT department, leveraging the breadth of the Company′s own technology and networking capabilities to transform business networks, remove barriers to efficiency, productivity and growth and create opportunities for new revenues and services.

Prior to joining Nortel, Mr. Bandrowczak served as CIO for Lenovo Group, a global producer of PC products and value-added professional services. At Lenovo, he helped lead the company through the initial stages of its $11 billon IBM spin-off in 2005, enacting a 24-month plan to build the company′s IT infrastructure. His experience also includes serving as executive vice president and worldwide CIO for DHL Worldwide, a global market leader in the international express and logistics industry.

Previously, he spent 14 years with Avnet in a variety of IT roles, culminating as CIO for the electronics distributor. In 2004, Mr. Bandrowczak was named one of the Top 100 CIO's by Computerworld. He holds a B.S. in Computer Science from Long Island University, C.W. Post and is based at Nortel′s New York office.

In the past, the delegates have hailed from Australia, Austria, Brazil, China, Finland, Germany, India, Italy, Netherlands, Russia, South Africa, U.K., U.S.A.

Please submit papers or any questions regarding the papers to the World Conference Chairperson Professor Shailendra Palvia at spalvia@liu.edu . You must indicate the track for which you want the paper to be considered. If you are not sure about the track, please consult with our track chairs to determine that. Our track chairs at present are:

• Track: Health Care Outsourcing and Medical Tourism
  Dr.G.V.R.K.Acharyulu
  School of Management Studies
  University of Hyderabad, Central University
  Hyderabad, Andhra Pradesh-500046, India.
  Tel off:91-40-23135010
  Tel Res:91-40-23520580
  Fax: 91-40-23011091
  E-mail: acharyulu_gvrk1@rediffmail.com
• Track: Global Outsourcing Curriculum
  Dr. Hindupur Ramakrishna Hornby Hall,
  Room 124
  (909) 748-8782
  Fax:(909) 335-5125
  E-mail:hindupur_ramakrishna@redlands.edu
  
  
• Track: Indian subcontinent
  Dr. Sita Vanka
  School of Management Studies
  University of Hyderabad
  Gachi Bowli
  Hyderabad-500046
  Office Tel: 23135008
  Mobile: 91-9866217076
  sita_vanka@yahoo.co.in
  
  
• Track: In-sourcing (Captive IT Centre) - Challenges and Opportunities
  Dr. Rathi Dasgupta
  CEO, The Strategic Sourcing Group
  Phone: +91 998 091 0681
  E-mail: rathi@thestrategicsourcing.com
  
  
  
• Track: Global Sourcing of Services for SME Vendors and SME Clients
  Dr. Subbu Murthy, President and CEO
  USourceIT
  US Office: 17215 Studebaker Rd.,
  Suite 339 Cerritos,
  CA 90703
  Phone: + 1 909 450-7888
  
  India Office: Plot No. 726,
  Udyog Vihar Phase - V,
  Gurgaon, Haryana 122016
  Phone: + 91 124 3010099
  E-mail: subbu@usourceit.com
  
  
• Track: Western Europe
  Prof. Dr. Helmut Krcmar
  Technische Universität München
  Lehrstuhl für Wirtschaftsinformatik (I17) / Chair for Information Systems
  Boltzmannstr. 3
  D 85748 Garching bei München
  Phone: +49-89-289-19530
  Fax: 049-89-289-19533
  E-mail: krcmar@in.tum.de
  Website: www.winfobase.de / www.cdtm.de
  
  
• Track: Global Sourcing of Financial Services
  Dr. Prasad Padmanabhan
  Myra Stafford Pryor Chair of Free Enterprise
  Bill Greehey School of Business
  St. Mary’s University
  San Antonia, TX 78228
  Tel: 210-431-2034
  Fax: 210-431-2227
  E-mail: ppadmanabhan1@stmarytx.edu
  
  
• Track: Outsourcing Governance
  Mr. Sanjay Chaudhary, CXO
  Xalted Information Systems Pvt Ltd
  303, Panch Mahal, Panch Shristi Complex,
  Nr. SM Shetty School, Hiranandani Garden
  Powai, Mumbai - 400072, Maharastra, India
  Tel:  +91-9930387289
  1.      Governing Transition
  1.1            Linking transition to business objective
  1.2            Key management actions prior to transition e.g. contingency plan
  1.3            Key process steps, tools and techniques used to support transition
  2.      Governing Global Relationships
  2.1            Social aspects and its effect on outsourcing governance
  2.2            Economic aspects and its effect on outsourcing governance
  2.3            Identifying metrics for performance measurement
  2.4            Relationship Management
  2.5            Risk management
  3.      Governing Scope and Service Levels
  3.1            Defining SLAs for internal and external providers
  3.2            Using SLAs to achieve business objective
  3.3            Techniques for managing scope
  3.4            Organizational aspects of scope management
  3.5            Effective decision-making processes to manage scope
  4.      Governing Projects
  4.1            Changing role of PMO (standard and procedures)
  4.2            Relationship Management Approach to Governance
  E-mail: sanjay030@gmail.com
• Track: Managing Global Sourcing Projects
  Ms. Anita Dhir, President
  Medhira Enterprises
  Tel: 718- 340-8465
  E-mail: adhir@medhira.com


• Track: Greater China and ASEAN Countries
  Dr. Ling Zhu
  Long Island University, C.W. POst Campus
  Northern Blvd, Brookville, NY 11548
  Tel: 516-299-1546
  E-mail: ling.zhu@liu.edu
  
  

While submitting a paper to the International Conference Chairperson – Dr. Shailendra Palvia, spalvia@liu.edu please note the following,

• The deadline for submission of all papers is Friday, July 30, 2010.
• For academic researchers, full paper should not exceed 20 pages double spaced.
• For industry practitioners, paper length should not exceed 5 pages double spaced.
• Proposals should be submitted as soft copies, using MS-Word.
• Blind review comments/recommendation will be provided by Friday, August 27. At that time, authors of the few outstanding papers will be invited to submit full blown papers for publication consideration in the well regarded double blind refereed journal called Journal of IT Case and Application Research (JITCAR). Some papers which do not utilize case or application based research methodology will be considered for the new annual journal – Journal of Global Sourcing of Services (JGSS). These papers will be due by Friday, October 29, 2010.
• Early bird registration deadline is October 31, 2010.
• Final conference paper and Powerpoint presentation slides are due by Friday, October 22, 2010.
• All accepted papers will be published in the proceedings of the conference.
• All accepted papers must be presented at the conference.
• In case of multiple authors, at least one of the authors must register and present the paper at the conference.
• Three outstanding papers will be recognized at the conference and will be published in the Special Issue of JITCAR, Volume 11, Number 4 dedicated to Global Outsourcing of IT and ITES. Some papers will be recognized for publication acceptance in the new journal -- Journal of Global Sourcing of Services (JGSS).
• All accepted papers from the Healthcare outsourcing and Medical Tourism track will also be considered for a book on Global Medical Tourism to be co-edited by Dr. Shailendra C. Palvia and Dr.G.V.R.K.Acharyulu.
• By submitting the proposals, the authors are granting Center for Global Sourcing, the permission for use of the papers and presentations in any subsequent publication related to this conference in its original or edited form to suit the nature of the publication.

1. Case studies in global outsourcing of Medical, Healthcare and E-Commerce solutions.
2. Future of Medical Tourism in North America.
3. What's the difference between "Smart-Sourcing" and "Outsourcing?".
4. What’s the difference between "Off-shoring” and “Near-shoring?".
5. Developing Patient Safety standards for Medical Tourism.
6. The Healthcare crisis and possible alternatives.
7. The electronic Medical Marketplace.
8. The logistics of Global Medical Tourism.
9. The 360 degrees of patient care in Medical Tourism.
10. Issues in socialized healthcare systems (Canada, UK etc.)
11. Employee Wellness and controlling healthcare costs for employers.
12. Healthcare informatics and outsourcing.
13. How executive leadership and vision, combined with outsourcing result in competitive advantage?
14. HIPPA laws and Medical Tourism.
15. Outsourcing in radiology and/or medical transcriptions.
16. JACHO v/s JCI accreditations.
17. What type of an organizational culture complements outsourcing?
18. Strategy, selection and outsourcing management systems.
19. What does and does not work in outsourcing?
20. PKI’s and executive dashboard for measuring success of an outsourcing project.
21. Perceived loss of control, privacy and security issues with outsourcing.
22. Competitive aspects of outsourcing, and limitations posed by a preferred vendor's list.
23. Capabilities of first, second and third-tier outsourcing vendors.
24. Critical success factors for GSO and e-Commerce Solutions outsourcing.
25. How to Manage an Outsourcing Alliance?
26. Cultural issues related to the selection of outsourcing partners.
27. Software Outsourcing according to the SDLC stages - what factors and criteria to consider?
28. Pros and Cons of Onsite versus Off-site Outsourcing.
29. Role of Application Service Providers (ASP) in outsourcing.
30. Role of Incubators in outsourcing e-Business Ideas.
31. Issues in inland outsourcing.
32. Opportunities in near-shore outsourcing (Latin America and Canada).
33. Challenges in off-shore outsourcing (India, China and other South East Asian countries).
34. India and Thailand as a destination for Medical Tourism
35. Call center outsourcing and Business process outsourcing (BPO) issues.
36. Issues related to outsourcing newspaper and advertisement related functions.
37. China as a destination for Outsourcing manufacturing.
38. Outsourcing and e-Business.
39. Outsourcing customer support and relationship management on the internet.
40. Outsourcing vendor selection approach.
41. Outsourcing logistics function by e-businesses.
42. CIOs role in IT outsourcing.
43. Outsourcing of legacy modernization.
44. Russia as a destination for Outsourcing.
45. ERP Application support outsourcing.
46. Legal issues in outsourcing the client perspective.
47. Legal issues in outsourcing contracts.
48. Due Diligence in Service Level Agreements (SLAs).
49. Outsourcing of Hollywood Film projects to Bollywood in Mumbai
50. Outsourcing online gaming and casino operations.
51. Case studies related to outsourcing.
52. Emerging problems associated with outsourcing.
53. Trends of global outsourcing - India & China.
54. Trends of global outsourcing - Europe and South America.
55. Cost-Benefit Analysis of outsourcing.
56. Vendor management challenges.
57. Emerging Markets in offshoring.
58. Captive Centre - Success Factors & Stories.
59. HR - Key factor to create a sustainable benefit.
60. Product Research across borders - Innovation through offshoring.
61. IP issues in offshoring.
62. Offshoring Opportunities for Europe based organizations.

Visit http://www.outsourceglobal.org/ for the latest conference details.
26 Berkley Blvd, Iselin, NJ 08830, U.S.A.
Phone: +1 (732) 983-7034
E-mail: spalvia@liu.edu